Help and support
Downloads, lost links, updates, sales terms and questions.
Downloading
After payment we email a download link from reports@nonprofitsaver.com to the address you gave Stripe. The link works for 7 days. Then follow the install guide.
Lost or expired link
Enter the email you used at checkout. For 12 months after purchase we'll send a fresh link to the latest version. For security, it replaces the old link.
Updates
We update the discount library as programs change, and each row shows the date we last checked it. Download a fresh copy with the form above, then upload it to Claude in place of the old one (remove the old skill first).
All sales are final
Because the skill is a digital download you keep, all sales are final. If a download fails or the file is defective, we replace it: use the contact form (topic: Nonprofit Cost Auditor) from your purchase email and tell us what went wrong.
Support
For a question about installing or using the skill, or a price in the library that looks wrong, use the contact form (topic: Nonprofit Cost Auditor). We can't see your Claude account or your files. For Claude itself, see Anthropic's help pages.
Privacy: we keep your purchase email to send links and answer support requests, and we don't sell it. We never receive your expense files. See the privacy policy.